Uganda Rwanda Gorilla Safaris Privacy Policy
Last Updated: December, 18th 2025
At Uganda Rwanda Gorilla Safaris LTD, (“we”, “us” or “our”,) we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or engage with us in other ways.
By using our services, you agree to the practices outlined in this Privacy Policy.
- Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information:
- Full Name
- Contact Information (email address, phone number, postal address)
- Payment Information (credit card details, billing address)
- Travel Preferences and History:
- Flight, hotel, or tour bookings
- Special requests (dietary preferences, room type, etc.)
- Travel dates and destinations
- Website Usage Information:
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Cookies and similar technologies
- Communication Data:
- Correspondence through emails, phone calls, or chat messages
- Feedback, reviews, and customer service inquiries
- How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: Process bookings, reservations, and payments; fulfill travel itineraries; and manage customer service requests.
- Communication: Send confirmations, updates, and promotional offers (unless you opt out).
- Improvement of Services: Analyze usage patterns to enhance website functionality, improve customer experience, and optimize our offerings.
- Legal Compliance: Comply with applicable laws, regulations, and legal processes.
- Sharing of Information
We may share your personal information in the following cases:
- Third-Party Service Providers: We may share your information with trusted third parties who help us with travel arrangements (e.g., airlines, hotels, car rentals, etc.), payment processors, and other vendors who perform services on our behalf.
- Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or government requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We ensure that third parties with whom we share your data maintain appropriate privacy and security practices.
- Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
- Your Rights and Choices
You have the following rights regarding your personal data:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
- Opt-out of Marketing Communications: You may opt out of receiving marketing emails by clicking the “unsubscribe” link in any promotional email or by contacting us directly.
- Cookie Preferences: You can adjust your browser settings to manage cookies. However, disabling certain cookies may affect your ability to use certain features of our website.
- Security of Your Information
We take the security of your personal data seriously and implement reasonable administrative, technical, and physical measures to protect it from unauthorized access, loss, or misuse.
However, please note that no data transmission or storage system is 100% secure. We cannot guarantee the security of information transmitted over the internet or stored in our databases.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These technologies help us remember your preferences, analyze website usage, and provide personalized content.
You can control the use of cookies through your browser settings. For more information, please review our Cookie Policy.
- Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of those websites before providing any personal information.
- Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be updated at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
- Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Uganda Rwanda Gorilla Safaris LTD
Email: info@ugandarwandagorillasafaris.com
Phone: +256 772 000 467
Address: 184768, KAMPALA GPO
This Privacy Policy provides transparency on how we collect and handle your personal information. It is crucial that you read and understand this document to ensure your privacy rights are respected.